Kagetsuen Hotel - Hakone

Kagetsuen in Hakone offered a nice stay amid beautiful surroundings. The private onsens were a highlight. I loved that I never had to wait for one. The room had a picturesque garden view and was spacious enough for my family. Breakfast was excellent, with a wide variety of both Western and Japanese dishes. Checkout was smooth, and I enjoyed exploring the area after leaving our luggage at the front desk. One downside was the bus ride to the hotel. It felt lengthy and a bit congested, especially during peak times. I also noticed some faint cigarette smoke lingering in the corridor, despite being in a non-smoking room, slightly off-putting. Nonetheless, the views of Mt. Fuji were fine from the hotel was good. I'd recommend checking in early to fully enjoy the amenities.

Everything was great, including very pleasant and polite stuff from the other member of staff. The hotel had a great position, to Hakone attractions such as Mt.

Modern and clean hotel with amazing view of surrounding mountain and of the Mount Fuji. Location short walk to manicured gardens in the forest, the main restaurant and the onsen. Also, on the last stop of the gondola ride up from the train station or by bus from Odawara Station.

No restaurant at all.

Hidden gem with glorious views

The room was spacious and beautifully serene, great to soak in the fine vistas of Mt. Fuji right from our window. We enjoyed the traditional Japanese breakfast with a good array of local flavors.

Finding the hotel was a challenge due to ambiguous directions, and the lingering smell of smoke in the corridors detracted from the overall experience. The onsen facilities, while enjoyable, could use some updates.

I booked renovated room with TV stand, tatami mats, a good view which turned out to be an impressive room. The staff was outstandingly accommodating, and requests were handled quickly. The location was marvellous and stunning - only a short distance to everywhere I wanted to go.

Definitely, there was restaurant missing.

Staff is very pleasant and you can park your car on-site. It has a combination of an excellent service and a quiet ambience...

The private hot springs were a fantastic retreat! The room was clean and spacious, but the hotel felt a bit old-fashioned. Overall a nice stay but a bit far from attractions 😊

Can't recommend highly enough for a relaxing holiday

Cozy room, friendly staff, the beautiful view of the surrounding woods made our stay enjoyable while the free parking and close proximity to the cable car station added convenience to our daily explorations.

Cozy Retreat with Fine Surroundings

Our family enjoyed two peaceful nights in a clean, quiet Japanese-style room. The surrounding nature is amazing, perfect for relaxation. Don't miss the private hot springs. They offer a perfect escape to unwind. Pro tip, try to check in early for a more relaxed start to your stay!

Private onsen available anytime

The views were fine (especially of Mount Fuji!). Location was perfect. Just minutes from Lake Ashinoko, close to the ropeway and outdoor trails. The staff were super friendly!

The onsens were a relaxing retreat, especially after hiking nearby trails, and the view of Mt. Fuji was fine!

It was a perfect retreat for our family of five, including three teenagers. The buffet breakfast offered an excellent selection that everyone enjoyed, and the staff were attentive and eager to help us.

My wife says that the bus ride to the hotel can be a bit long and tedious, especially with our teenagers. A shuttle or improved transport options would be a nice enhancement for families.

Lovely spot, definitely worth a return visit. the breakfast is nice, offering Japanese food choices :).

The place was pretty clean and the staff were friendly and helpful. 😊.